FAQ

Frequently Asked Questions

How does SkyClub work?

SkyClub is a specialist premium travel agency focused on business and first-class flights. Once you share your preferred travel dates, destinations, and any flexibility, a dedicated travel specialist reviews available premium fares across multiple airlines and fare sources.

Many of the fares we access are not publicly available online. One of our specialists will contact you to discuss suitable options and walk you through a personalised itinerary. There is no obligation to book.

How quickly will I receive my quote?

During business hours, we typically respond within 15 minutes to discuss your requirements. Enquiries received overnight are followed up early the next working day.

Do I have to pay anything upfront?

No. All quotes are provided on an obligation-free basis. You only make payment if you decide to proceed with a booking.

What types of flights can I book with SkyClub?

We specialise in business and first-class flight bookings. In addition, we can arrange hotels, airport transfers, and other travel components as part of a complete itinerary when required.

Can you assist with multi-city or complex itineraries?

Yes. Our specialists regularly design complex itineraries, including multi-city routes, stopovers, and open-jaw tickets (flying into one location and out of another). This is a core part of our expertise.

Can you help with group or corporate travel?

Yes. We support corporate travel, business trips, and group bookings, including coordinating multiple travellers, flexible fare options, and schedule management.

Are there any service fees or hidden charges?

No. We do not charge service fees. All quotes are fully inclusive of applicable charges, with no hidden costs.

How are your fares different from those available online?

We have access to consolidator fares, negotiated and private rates, and industry-only fare structures that are not available to the general public. These are sourced through established airline relationships and global fare partners.

Can I hold a fare before booking?

In many cases, yes. Depending on airline rules and availability, we may be able to hold a fare for a short period while you review your plans. Your specialist will advise on the options available.

Can I make changes after booking?

Yes. Travel plans can change, and our team is available to assist with amendments, upgrades, or rebooking, subject to airline fare rules and availability.

Do you price match?

If you find a like-for-like premium fare elsewhere, you’re welcome to share it with us. Where possible, we’ll aim to match or improve the offer.

What payment methods do you accept?

We accept all major debit and credit cards, as well as bank transfers. Full payment details are confirmed prior to booking.

Can you help with last-minute travel?

Yes. We regularly assist with urgent and short-notice premium travel, including same-week and next-day departures, subject to availability.

Why book with SkyClub instead of booking directly with the airline?

SkyClub provides independent, unbiased advice. We are not tied to any single airline and compare routes, timings, fare structures, and flexibility across multiple carriers to identify the most suitable option for each traveller.

In some cases, this can result in better routing, improved flexibility, or lower fares than booking directly.

Do I earn frequent-flyer miles or status when booking through SkyClub?

Yes. Your frequent-flyer details are added to the booking so you receive any eligible miles, tier points, or status benefits offered by the airline.

Can you support special assistance or dietary requirements?

Yes. We can arrange mobility assistance, special meals, and other requirements directly with the airline or hotel as part of your booking.

What happens if my flight is cancelled or delayed?

If your flight is disrupted, our team will assist with rebooking at the earliest suitable opportunity and provide clear guidance on your available options, in line with airline policies.

How long has SkyClub been operating?

SkyClub has been arranging premium travel for over 30 years. We are trusted by business and leisure travellers who value expert advice, access to specialist fares, and personalised service.

Who are the SkyClub team?

Our travel specialists have decades of combined experience in premium and business-class travel. Their expertise includes airline fare structures, complex routing, and working with exclusive industry partners.

How do you keep my information secure?

We follow strict data protection and privacy standards to ensure personal and payment information is handled securely and confidentially.

Are bookings ATOL/ABTA protected?

Yes. All applicable bookings are fully protected under ATOL and ABTA regulations, providing financial protection and peace of mind.